Permitting IT To Slip Through The Dread About The Price Is A Self-Fulfilling Prophecy

Doing some IT support for a company earlier this year, I was concerned by how old some of their systems were. I initially went in to connect up a printer that wouldn’t cooperate with the pc that it was intended to be fixed to. I got it sorted via a back door method, but the main issue was that the software they were operating was really outdated and was having trouble trying cope with something that was far more modern.

I was summoned back a few days later when the business owner’s machine failed quite stunningly. It took hours to fix, eventually needing a complete rebuild but we got there finally and I discovered that the position is not out of the ordinary. With the exception of their accounting programs, they had no IT support at all which left them exposed and meant that their IT systems had become increasingly out of date. And this isn’t odd with smaller companies in the Black Country that are so focused on their prime purpose that the back office work was taken for granted.

This in itself is not an issue, don’t need to have the most modern systems, upgrading and replacing every six to twelve or even every couple of years, but operating systems and essential software should be upgraded every three years as a minimum. Since some suppliers, partners and customers, certainly the bigger ones, will refit and as a matter of everyday business they will trasmit files and data and eventually, these files will not be usable as the formats will change. For instance, somebody operating Microsoft Office from the mid to late nineteen ninties (and lots are in my experience) will not manage with a file transmitted from Office 2010 and when the day comes, everything to do with that partner and data will be frozen. What if it’s an invoice or a substantial order? That could be very expensive.

The same pertains of SEO for businesses who put their business online with an expensive and well made web, which looks superb, behaves perfectly and is rarely used by customers looking to visit that could be going to that firm. Let’s suppose a Black Country steel firm needs a new lathe and would intend to get it from a company close by the vicinity, but can’t find a lathe maker on the web because all their online searches come up with businesses who are better optimised. Our lathe manufacturer might not even be lodged with the search engines in which case the best search in the world isn’t going to locate them and they might just as well not keep a web at all. Perhaps they have heard of SEO which, I will admit, has a poor PR image sometimes, and they regard it as an untrusted outgoing. But good SEO does work, is worth the money and how hard is not securing that lathe order?

Small firms have to concentrate on their main business, of course they do. But they should be kept up to date with their back office systems which means quality IT support, SEO as well as the more obvious such as anti virus software. To let them slip behind too much will eventually make the feared expense a self-fulfilling prophecy instead of an aid to profitability.

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